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The key to successful public service delivery is better citizen management; we can teach you how to focus on the soft skills first and then decide on any technology changes. Our expertise is enabling transformation in local and central government, using active listening to deliver change by:

• Business transformation and integration:
   Rapid, practical strategies to reposition and change an organisation, and    break down ‘silo thinking’ which is still predominant.
• Customer management:
   Changing the way that customers are managed, placing more focus on    what is being done, rather than simply doing it at lowest cost.
• Performance improvement and coaching:
   Building on opportunities to enhance the performance of people, processes    and systems.
Information management:
   Unlocking the true value of data, information and knowledge held within    corporate systems, staff memory and operations.
• Project and programme management:
   The keystone of our work, by combining recognised methods with real world    experience to achieve quantifiable, lasting change.

     
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